Terms of Service

Effective Date: July 1, 2025

Welcome to Cara AI ("Cara", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our caregiver-focused platform and associated services, including voice, SMS, and digital navigation (the "Services"). By using our Services, you agree to these Terms.

Use of Services

Cara AI provides guidance to caregivers by helping them understand, activate, and navigate health and long-term care benefits through digital tools, including voice and SMS.

Eligibility

You must be 18 years or older to use Cara AI. By using the Services, you represent and warrant that you are of legal age and have the authority to enter into these Terms.

SMS Consent and Opt-In

By submitting your phone number through our website, text interface, or voice system, you are explicitly opting in to receive messages from Cara AI. These messages may include support for navigating benefits such as in-home care, transportation, and other services. Message frequency varies. Standard message and data rates may apply.

You can opt out of SMS at any time by replying:

• STOP to unsubscribe
• HELP for more information

Message and data rates may apply depending on your mobile carrier plan.

Privacy and Data Use

We take your privacy seriously. Cara AI collects limited data to support your navigation experience, including zip code, insurance type, care needs, and communications history. We do not sell your personal data. For details on how we use and protect your information, please review our Privacy Policy.

Prohibited Uses

You agree not to misuse the Services or use them to transmit false information, spam, or engage in any unlawful behavior. We reserve the right to suspend access if we detect abuse.

Modifications

Cara AI may modify these Terms from time to time. Updated Terms will be posted with a revised effective date. Continued use of Services after changes constitutes acceptance.

Contact Us